Top 11 Conversational AI Platforms: Best Solutions for Your Business

The market for conversational artificial intelligence platforms has grown significantly in the past few years. These technologies include several types of use cases that facilitate natural language interaction between machines and humans. Conversational AI primarily consists of speech recognition software, virtual assistants, and chatbots.

Chatbots powered by artificial intelligence imitate human interactions by using text chats or voice commands. These applications use Large Language Models (LLMs) and NLP technologies to process user’s requests. Customers may accomplish their goals more rapidly and with much ease due to this streamlined engagement procedure.

Chatbots are considered one of the most interesting ways of interaction between humans and machines. Improvements in information processing and speech recognition have made this possible. These programs also serve as conversational agents that direct queries, gather information, and offer assistance to customers. Some chatbots provide answers based on keywords and common phrases from a database. Some solutions use more sophisticated classification algorithms and natural language processing techniques. Learn how AI platforms enhance business operations. Read more on Artificial Intelligence in Business.

A lot of companies are adopting conversational AI software solution to reap the following benefits:

1. Improved customer service. Chatbots provide 24/7 customer support, reducing wait times and improving customer satisfaction.

2. Cost efficiency. Intelligent assistants automate routine customer service tasks and thus businesses save the cost of additional staff. 

3. Scalability. Virtual assistants are capable of handling thousands of customer requests simultaneously, making it easier for businesses to scale operations without increasing costs.

4. Personalization. Conversational AI tools can analyze customer data to provide personalized recommendations and responses, improving the customer experience and strengthening customer relationships.

Top 11 Conversational AI Platforms

Today, over 1.5 billion people actively use messengers, and this is one of the main sources of interaction with chatbots with artificial intelligence. There is increasing competition among companies offering chatbot technology as more and more technology firms are looking to offer similar solutions. Let’s take a look at top conversational AI platforms for communication to help organizations choose the most effective solution for their business. Explore essential tools for incorporating AI in your business. Read about AI Tools for Business.

Amazon Lex (AWS)

Amazon Lex is a top conversational ai company that enhances Amazon’s commerce capabilities by enabling chatbot development. Smooth integration with AWS services is possible, particularly for businesses that actively utilize the Amazon infrastructure.

Amazon Lex is equipped with sophisticated deep learning features such as natural language recognition (NLU), which provides accurate text interpretation, and automatic voice recognition (ASR), which translates speech to text. With the same deep learning algorithms as Amazon Alexa, Amazon Lex gives developers the tools they need to swiftly create complex chatbots that engage users in engaging, natural language exchanges.

Key benefits:

• AI is capable of supporting contextual awareness, automating routine operations, and recognizing intent.

• Use no-code design tools to streamline the development of multi-channel conversational AI.

• To carry out business logic, access data, and more, interact with different AWS services with ease.

IBM (WatsonX Assistant)

IBM Watsonx.ai is an enterprise conversational AI platform that combines proven machine learning techniques with the latest developments in generative AI. It gives data engineers the means to efficiently train, test, revise, and execute basic and generative AI models, significantly reducing the amount of time and data typically required to create AI solutions.

Additionally, the conversational AI chatbot platform gives users access to IBM’s advanced Meta Llama-2 model, which extends Watsonx.ai’s capabilities by allowing users to use custom queries to solve a range of business problems.

Key benefits:

• Training and implementation of generative artificial intelligence models.

• The capacity to test out various natural language processing questions.

• Enhanced accuracy and performance of the underlying models.

Yellow.ai

Yellow.ai is a conversational AI solution that makes customer communication easier. Businesses can use chatbots and voice assistants that leverage  Natural Language Processing (NLP) technologies to engage with customers through mobile apps, websites, and message services. By using the tools provided by Yellow.ai, companies may install multi-channel and multilingual chatbots on their websites, which will handle 80% of all client inquiries and result in a 20% increase in customer satisfaction (CSAT).

Key benefits:

• Makes use of Natural Language Processing (NLP) to initiate tasks based on email content, enabling quicker problem-solving.

• Enables customer support teammembers to respond 30% faster without sacrificing accuracy by using generative AI to assist with answering.

• When prioritizing incoming emails, the automated system reduces agents’ workload  by 30% by classifying emails based on intent, urgency, and client type.

Kore.ai

Kore AI is a platform designed to improve engagement with artificial intelligence. It aims to provide companies with a comprehensive set of tools that help improve customer communication, optimize processes, and increase overall productivity.

With its powerful capabilities, Kore AI helps organizations deliver unique and personalized experiences to their customers, making interactions more engaging and effective.

Discover how conversational AI is revolutionizing the financial sector. Explore more about AI in Fintech for deeper insights.

Key benefits:

• The platform allows businesses to develop and deploy AI-based chatbots and virtual assistants.

• Kore AI helps deliver personalized and engaging service to customers.

• The platform’s tools help improve business processes and increase overall operational efficiency.

Cognigy.AI 

Cognigy.AI is an artificial intelligence customer interaction management platform that can be integrated with any contact center or CRM system. It complements existing infrastructure with advanced conversational artificial intelligence capabilities to improve customer interactions. Cognigy.AI empowers organizations to deliver personalized, seamless, and efficient customer service across all channels, intelligently managing customer journeys for maximum engagement and satisfaction.

Key benefits:

• The tool features an easy-to-use but very powerful web-based graphical user interface. 

• The platform is also characterized by excellent extensibility and the availability of great supporting tools such as LiveAgent, Insights and VoiceGateway.

• The node-based architecture for building dialog flows makes much of the coding work unnecessary.

Boost.ai 

Boost AI applies advanced artificial intelligence technology to automate the process of interacting with customer support. This ensures fast and accurate responses to customer queries. The bot can understand and respond to complex queries, which helps in reducing the workload of support staff.

Find out how conversational AI is being utilized in the real estate industry. Check out our article on AI in Real Estate.

Key benefits:

• Boost AI automates customer support communication by providing fast and accurate responses to queries, which reduces the workload of employees.

• This bot operates 24/7, ensuring prompt resolution of customer queries even after hours.

• Boost AI applies advanced LLMs to understand and respond to a variety of queries, from simple questions to complex problems.

• Over time, Boost AI improves through customer interactions, increasing the accuracy and efficiency of its responses.

Aisera 

Aisera is an advanced conversational AI company designed to revolutionize customer service and support. Founded in 2017 by Maddu Sudakar, Aisera leverages advanced artificial intelligence and machine learning technologies to deliver seamless, personalized, and efficient customer interactions. The platform integrates with various systems and tools, from messengers to CRMs, to automate and enhance customer support. This enables companies to increase customer satisfaction, reduce costs, and improve operational efficiency. Aisera offers a comprehensive set of features to automate and enhance customer service and support.

Get expert help in integrating AI solutions. Learn more about AI Consultants who can assist you.

Key benefits:

• Aisera’s AI-enabled chatbots provide 24/7 customer support, answering frequently asked questions and directing complex issues to human agents.

• The platform automates ticketing processes, ensuring timely and accurate problem resolution.

• Aisera’s intelligent routing system directs customer inquiries to the most appropriate agents, ensuring efficient problem resolution.

• The platform provides real-time analytics and data to help businesses optimize customer support operations.

Amelia.ai

Amelia’s conversational artificial intelligence not only answers customer questions beyond its training but also learns to mimic the most competent and successful employees of companies, significantly reducing risk while increasing customer satisfaction.Additionally, while Amelia uses generative artificial intelligence technology to respond instantly to customer inquiries, this capability is combined with neurosymbolic learning, which combines machine learning with symbolic logic. This ensures that customers receive answers and results they can trust.

Key benefits:

• Easily integrates with companies’ existing enterprise systems, tools and platforms, allowing Amelia to do more than just communicate.

• Amelia delivers personalized service, fully resolves customer queries and coordinates information across enterprise systems to help improve customer satisfaction and operational efficiency.

Avaamo 

Avaamo is a chatbot and virtual assistant development platform specializing in applying artificial intelligence to improve user interaction. Avaamo uses advanced machine learning and natural language processing technologies to intelligently analyze and answer user questions.

Understand the impact of conversational AI in healthcare. Discover more in our piece on AI in Healthcare.

Key benefits:

• The platform integrates seamlessly with existing enterprise systems to automate routine tasks and improve customer service efficiency.

• Avaamo provides the ability to create personalized interactions with users, which helps increase customer satisfaction and loyalty.

Google Dialogflow

With Dialogflow, you can create chatbots that can be integrated with many applications such as Telegram, Viber, Slack, Twitter, Facebook Messenger, Amazon Alexa, Google Assistant, and more. The service provides behavior logic management, context binding, and a push form with selectable bot characteristics. Google created Dialogflow, a comprehensive platform for artificial intelligence, to make it easier for businesses and developers to create and use chatbots and speech applications. Dialogflow’s robust natural language understanding (NLU) features enable it to generate intelligent and dynamic dialogue by interpreting user context and intent. Explore essential tools for incorporating AI in your business. Read about AI Tools for Business.

Key benefits:

• With Dialogflow’s natural language understanding (NLU) technology, users may create chatbots and voice interfaces that can comprehend and react to sophisticated natural language input by providing correct interpretations of their intent based on user demands.

• By enhancing accessibility and user experience, Dialogflow’s wide integration capabilities let developers easily link their speech applications and chatbots to popular messaging services, smartphone apps, and Internet of Things (IoT) gadgets.

• A multitude of languages are supported by Dialogflow, allowing businesses to develop conversational bots that can communicate with users globally in their original tongues.

Oracle Digital Assistant

Oracle Digital Assistant combines artificial intelligence with deep meaning analysis for machine learning (ML), natural language processing (NLP), and natural language understanding (NLU). Need skilled AI developers for your team? Check our guide on how to hire AI developers. Oracle Digital Assistant can comprehend user requests and recognize and analyze user behavior trends for proactive interaction thanks to this integrated methodology.

Oracle Digital Assistant allows employees in large businesses to integrate various tools and processes into workflows and work environments without the need for programming.

Key benefits:

• Employees can get answers and communicate with an artificial intelligence-based Digital Assistant using text messages or voice commands in their own language.

• Allow employees to quickly and accurately access workflow information such as vacations, time off, return to work, and other pertinent issues.

• Receive tailored advice and responses as they accomplish work tasks or ask particular inquiries.

How to choose the best conversational AI platform software?

While chatbots are an effective tool for boosting customer service and streamlining company operations, selecting the correct platform can be difficult. We’ve developed a list of the key features to consider when selecting an AI-powered chatbot for your business in 2024.

Multi-language support

Look for solutions that use native natural language processing models across languages and massive datasets to successfully train and adapt to varied linguistic settings.

Multichannel support

Consider how readily the platform interfaces with other communication methods such as web chat, SMS, social media platforms, and so on. This functionality ensures a consistent user experience across multiple touchpoints.

Personalization

Look for platforms with powerful personalization possibilities based on user data such as location, preferences, and interaction history. This enhances the client experience by offering individualized recommendations and responses.

Integrations

Choose a platform that is easy to interface with your existing systems and databases, especially if you work in industries like healthcare where interaction with electronic medical records or other specialized databases is crucial.

Looking for a conversational AI platform?

Looking for a conversational AI platform is one of the most difficult tasks, especially given the wide range of options available. Considering the aspects stated above will make it easier to select a solution for your company. However, as a leading AI application company,  Uvik can help overcome this problem by providing comprehensive solutions that cover these functions. Find out how to hire AI/ML developers for your projects. This enables businesses to create intelligent, tailored, and integrated AI conversational experiences that increase customer happiness and operational efficiency.

FAQ

What is a conversational artificial intelligence platform?

Conversational AI is a technology that allows machines to engage in natural language conversations, giving human-like interactions and responses to enhance the user experience.

How does a conversational artificial intelligence platform work?

A conversational artificial intelligence (AI) platform uses machine learning and natural language processing (NLP) algorithms to comprehend user queries and provide relevant responses.

Why use conversational AI software?

Conversational AI software enables organizations to improve customer service and automate query processing, freeing up employee time for more difficult duties while giving customers tailored recommendations and responses.

Are conversational AI platforms compatible with existing business systems?

Most modern platforms are designed to work with existing company systems like CRM and ERP. This enables you to use client data and other relevant insights to deliver more useful and personalized interactions.

What problems are solved by conversational AI solutions?

Conversational AI solutions solve important business issues such as customer service, operational operations, and analytics. As a result, automated responses enable organizations to provide high-quality, timely customer service.