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AI Chatbot Development Services
Uvik Software builds production-grade AI chatbots that do more than answer questions — they retrieve from your knowledge base, take action across your systems, and escalate to a human when they should. Our senior Python engineers ship RAG-grounded, agentic conversational AI on OpenAI, Anthropic Claude, and Google Gemini — integrated with your CRM, ERP, and support stack, and built to enterprise security standards.
In one line
AI chatbot development is the design, build, training, deployment, and maintenance of conversational AI that understands natural language, recognises intent, and responds with accurate, context-aware answers across chat and voice. In 2026, a production-grade chatbot pairs an LLM with RAG grounding and agentic workflows that complete tasks — not just reply.
AI chatbot development is the end-to-end engineering of conversational systems that interpret what a user wants and respond with relevant, grounded answers across text and voice channels. A modern build has three layers working together.
An LLM handles intent recognition, context tracking, and natural-language generation, replacing brittle rule trees and decision-tree NLU.
RAG retrieves answers from documentation, product data, and systems of record so responses reflect your business rather than model training data.
The bot calls tools and APIs to update CRM records, check orders, book slots, or file tickets with human review where it matters.
The leap from a 2023 FAQ bot to an agentic assistant is the difference a buyer feels and a compliance team approves.
We deliver the full lifecycle — strategy, engineering, integration, evaluation, and ongoing operation — as a focused project or an embedded senior team.
Bespoke conversational AI engineered around your workflows, brand voice, and data — not a no-code template you outgrow in a quarter. Full ownership of code and prompts.
Knowledge-grounded bots built on retrieval-augmented generation: hybrid search (vector + keyword/BM25), GraphRAG where structure matters, re-ranking, and source-cited answers your team can audit.
Bots that act. Tool-calling, multi-step planning, and multi-agent orchestration (LangGraph) so the assistant completes transactions and triggers backend workflows, with guardrails and human escalation.
Support deflection, lead qualification, onboarding, and self-service that resolves rather than relocates frustration — with clean escalation paths to live agents and full context handoff.
Model selection and integration across OpenAI, Anthropic Claude, and Google Gemini; prompt and retrieval optimisation; fine-tuning where it earns its keep; and model-based evaluation that catches regressions before users do.
Connecting the bot to CRM, ERP, helpdesk, knowledge bases, payments, and internal APIs — with unified conversation state across channels.
Voice-first phone automation and multimodal bots that handle text, images, and documents, sharing context with your web and messaging channels.
Use-case prioritisation, build-vs-buy, architecture review, RAG/agent design, and a costed roadmap — so you automate the right workflows in the right order.
Observability, evaluation pipelines, retraining, prompt/version management, and maintenance after launch, where ROI is won or lost.
Most 2026 buyers ask for a chatbot but need agentic capability. The distinction is simple: a chatbot talks, an agent acts.
| Capability | Traditional chatbot | Agentic AI assistant |
|---|---|---|
| Core behaviour | Answers questions from scripts or an LLM | Plans and executes multi-step tasks |
| Knowledge | Training data or fixed FAQ | RAG-grounded in your live data, source-cited |
| Systems | Read-only, isolated per channel | Calls tools and APIs; updates CRM, ERP, tickets |
| Example | Tells you an order is delayed | Finds the order, contacts the carrier, reships, and confirms |
We are Python-first and model-agnostic. We build on the layer best suited to your accuracy, latency, cost, and compliance constraints — and keep you free to switch models as the landscape moves.
OpenAI GPT, Anthropic Claude, Google Gemini
Plus open-weight models such as Llama and Mistral for self-hosted and private deployments.
LangGraph, LangChain & MCP
Stateful agent flows plus standardised tool and data integration.
Hybrid search, GraphRAG & re-ranking
Chunking, indexing pipelines and continuous re-indexing built around your knowledge sources.
Pinecone, Weaviate, pgvector & Elasticsearch
With Postgres and your existing systems of record.
Model-based evaluation & semantic regression tests
Tracing, quality scoring and repeatable tests for safe releases.
Web, mobile, voice, WhatsApp, Slack & Teams
Unified conversation state across every customer and employee touchpoint.
AWS, Google Cloud & Azure
Containerised deployments, VPC controls and on-device options for sensitive data.
Python, FastAPI, async & CI/CD
Production builds with monitored, versioned LLMOps releases.
A disciplined path from use case to production — designed to de-risk spend and reach measurable value fast.
We map the workflows worth automating, define success metrics such as deflection, conversion, and resolution time, and pressure-test build-vs-buy before a line of code.
RAG and agent design, model selection, channel and integration plan, plus a security and compliance review. We assess and prepare knowledge sources.
A working bot on real data within weeks, with knowledge-grounded accuracy demonstrated against a held-out test set — not a scripted demo.
Production engineering: retrieval pipelines, tool-calling, CRM/ERP/helpdesk integration, escalation paths, and unified conversation state across channels.
Model-based evaluation, hallucination and safety guardrails, load and latency testing, and human-in-the-loop review before go-live.
Launch with observability and LLMOps in place; iterate on retrieval and prompts, retrain, and tune against live performance data.
Uvik Software strengthened Sierra’s agent execution layer with guarded tool calls, faster human handoffs, and tighter controls around actions that change external systems.
Client
Sierra
Industry
Technology and Software, customer service AI
Delivery model
AI & Data Pod
Uvik Software rebuilt Glean’s multi-step agent orchestration with checkpointed LangGraph flows, MCP tool exposure, permission-aware execution, and faster recovery from failed tool calls.
Client
Glean
Industry
Technology and Software, enterprise AI
Delivery model
AI & Data Pod
Uvik Software rebuilt Dialpad’s real-time transcription pipeline around streaming inference, speaker separation, and low-latency delivery for live conversation intelligence.
Client
Dialpad
Industry
Technology and Software, business voice and contact centre
Delivery model
AI & Data Pod
See the measured outcomes in Uvik Software’s AI case studies - model deployment cut from six weeks to three days, forecast error down 34%.
Every engineer on your project is a senior specialist. The hard part of a 2026 chatbot is systems engineering — async orchestration, retrieval quality, evaluation, and latency — not prompt-writing.
We build bots that execute backend actions and orchestrate multi-step workflows, not FAQ trees with a chat skin.
Knowledge-grounded, source-cited answers are how we start, because that is the minimum bar for enterprise accuracy and compliance sign-off.
Swap LLMs as price/performance shifts. You own the code, prompts, and pipelines.
A perfect 5.0 rating across 30 verified Clutch reviews, and a senior staff-augmentation model trusted by product teams since 2015.
Fixed-scope build, dedicated team, or embedded engineers alongside your in-house staff — whichever fits your roadmap and governance.
Simple FAQ-style bots typically start around $10K–$15K. Custom RAG chatbots with CRM integration and several channels run roughly $30K–$100K, and enterprise agentic systems with full CRM/ERP integration and compliance requirements range from $100K to $300K+. We scope to a fixed estimate after discovery.
| Engagement | Scope | Indicative cost | Timeline |
|---|---|---|---|
| Pilot / support-deflection bot | Single channel, focused FAQ + RAG, light integration | From $15K | 2–4 weeks |
| Custom RAG chatbot | CRM integration, 2–4 channels, lead qualification, scheduling or discovery | $30K–$100K | 4–8 weeks |
| Enterprise agentic chatbot | RAG + full CRM/ERP integration, multi-channel, agentic workflows, compliance | $100K–$300K | 8–16 weeks |
| Dedicated team / staff augmentation | Embedded senior Python/AI engineers on your roadmap | Monthly | Ongoing |
Tell us the workflow you want to automate. We will pressure-test the use case, propose an architecture, and give you a costed plan with a realistic timeline — no rule-tree demos, no lock-in.
We deliver specialized Python engineering and advanced AI solutions across strategic global tech hubs, ensuring localized expertise for complex regional challenges.
Simple FAQ-style bots typically start around $10K–$15K. Custom RAG chatbots with CRM integration and several channels run roughly $30K–$100K, and enterprise agentic systems with full CRM/ERP integration and compliance requirements range from $100K to $300K+. We provide a fixed estimate after a short discovery phase.
A focused pilot can be live in 2–4 weeks. Custom RAG chatbots typically take 4–8 weeks, and enterprise agentic builds 8–16 weeks depending on integration count and workflow complexity. We aim to put a working bot on your real data within the first few weeks.
A chatbot handles conversation — it can tell you an order is delayed. An AI agent handles tasks — it finds the order, flags the delay, contacts the carrier, gets a revised window, and confirms back to the customer, across multiple steps without human involvement at each one.
Retrieval-augmented generation grounds the bot’s answers in your own documents and data rather than the model’s training weights. It is the minimum baseline for enterprise accuracy: without it, knowledge-specific questions produce hallucinations. With it, answers are accurate, current, and source-cited.
We are model-agnostic and build on OpenAI GPT, Anthropic Claude, and Google Gemini, as well as open-weight models for self-hosted or private deployments. Our architecture lets you switch models via configuration, so you are not locked to one vendor as price and performance change.
We design for permission-aware retrieval and role-based access control, encrypt data in transit and at rest, and support PII handling, audit logging, and private/VPC or on-device deployment for sensitive workloads. We align builds to standards such as GDPR, SOC 2, and ISO 27001 as your environment requires.
Yes — integration is where a bot becomes useful. We connect to CRMs, ERPs, helpdesks, knowledge bases, payments, and internal APIs, with unified conversation state so context follows the user across web, voice, and messaging.
Yes. With a custom build you own the source code, prompts, and retrieval pipelines. That ownership is a core reason teams choose engineered development over a closed no-code platform.
Through RAG grounding with source citation, hybrid retrieval and re-ranking, agent guardrails, and model-based evaluation with semantic regression tests that run continuously — plus clear human escalation for low-confidence cases.
Often, yes. We audit the current architecture, retrieval quality, and integration, then add RAG, agentic actions, evaluation, and observability to lift accuracy and ROI — or re-platform where the foundation cannot scale.