Location: Ukraine & Europe | Remote
Employment Type: Contractor, Full-time
Schedule: Monday–Friday, full-time shifts
Keep Applications Running Smoothly
At Uvik Software, we build dedicated development teams and deliver high-quality software solutions to clients worldwide. We value strong technical skills, clear communication, ownership, and a practical approach to problem-solving.
We’re looking for a Technical Support Engineer to join our remote team and help ensure the stable operation of our applications during weekdays.
This position is suitable for both Junior Technical Support Engineers with commercial experience and motivated candidates with a strong technical foundation, relevant training, and hands-on projects.
Working Schedule
This is a full-time weekday position, Monday through Friday.
Available shifts (GMT+3):
- 00:00–08:00
- 08:00–16:00
- 16:00–00:00
What You’ll Do
- Provide prompt and professional technical support via chat, email, and ticketing systems
- Monitor application and infrastructure health to ensure uptime and stable performance
- Investigate and troubleshoot technical issues and escalate critical cases to the engineering team when necessary
- Perform routine checks of cloud services and help resolve infrastructure-level issues
- Log incidents, track resolutions, and contribute to improving the internal knowledge base
What We’re Looking For
- English: Upper-Intermediate (B2) or higher
- 6+ months of hands-on experience with Python and Django
OR, if you don’t yet have commercial experience:
- Completed relevant technical courses or bootcamps in areas such as Python, Django, databases, or AWS
- Strong technical fundamentals, including data types, HTTP, REST, Git, basic Linux, and debugging
- Hands-on experience through pet projects, labs, or internships — GitHub links are welcome
- Good knowledge of PostgreSQL or another relational database
- Basic familiarity with AWS, particularly EC2 and S3
- Strong analytical and debugging skills
- Basic understanding of REST APIs and frontend technologies, including HTML, CSS, and JavaScript
- Clear communication skills and the ability to work both independently and as part of a team
- Based in Ukraine or Europe
Nice to Have
- Experience with Docker, Kubernetes, and CI/CD pipelines
- Understanding of web application security principles
- Experience working in Agile/Scrum environments
What We Offer
- Paid vacation and sick leave
- Equipment for comfortable work, if required
- 50% coverage of professional courses to support your professional growth
- Competitive compensation depending on your skills and experience
- Reliable, always-on-time payments
- A supportive international team without unnecessary bureaucracy
- 100% remote, full-time cooperation
Join Uvik Software
If you enjoy troubleshooting technical problems, keeping applications running smoothly, we’d love to hear from you.
Apply now and become part of the Uvik Software team.
